Build awareness of LSES students' contexts and challenges, as well as acknowledging the skills and knowledge they bring to university. This helps foster a greater sense of student belonging and engagement through making them feel valued and respected.

• Time poverty: Understand that LSES students face competing pressures and as such are under greater time constraints than ‘traditional’ students in their efforts to manage and balance financial pressures, significant hours of employment, family and carer responsibilities with study.
• Getting to know your students: Knowing names, backgrounds, needs, learning styles and/or previous experience and/or knowledge, as well as something about their circumstances is recognised by staff as one of the most important factors in the success of LSES students in higher education.
• Communicating with students: The importance of communication—taking the time and effort to listen, talk to and communicate with students—pays dividends, particularly early on, in terms of both student engagement and the quality of the learning experience.
• Embracing and integrating student diversity: This fosters inclusivity, builds rapport and engagement, and enhances the curriculum. For more information and teaching tips see Teaching diverse learners.
• Recognising and enabling student contributions: Draw on the knowledge and skills LSES students bring to university. (Devlin, Kift, Smith et al. 2012CC 3.0)

Teach with technology

• Careful and thoughtful use of accessible and user-friendly technology offers students the option to study at times and in places that best suit them as they balance a multitude of competing pressures, including paid employment, family commitments and study. For advice and resources on how to ensure your content and technology is accessible see Creating accessible content. Refer to the section below: Make the online learning experience inclusive for more information.

Employ a wide range of teaching strategies

• Employing a wide range of teaching strategies offers diverse student cohorts variety and caters to different learning needs and learning preferences. See Teaching diverse learners, particularly Accommodate learner variability and Use multiple modes of content delivery.

Make teaching and learning interactive

• Discussion-based learning—which is a key strategy to LSES student success—encourages student involvement and greater understanding through focused attention, engagement and concentration. For inclusive teaching tips see Plan to teach inclusively and Teaching large groups.

Offer choice and flexibility in assessment design

• Where possible within the parameters of course/unit requirements, providing a variety of assessment formats beyond traditional essays and reports (audio-visual productions, blogs, posters, e-portfolios etc.) promotes inclusivity.
• While being mindful of fairness to all, be open to negotiating some degree of flexibility in due date deadlines where there is sufficient and valid reason.
• For inclusive teaching tips and strategies see Make assessment inclusive.

(Devlin, Kift, Smith et al. 2012 CC 3.0)

The importance of making expectations clear for LSES students in language they understand emerged as a major finding from Devlin, Kift, Smith et al.'s (2012) national research study.

• Use clear and accessible language with students who may be unfamiliar with academic discourse. Speak and write in plain language to ensure students understand the concepts being taught, your expectations of them and what is required to be a successful student.
• Use examples for explanations of assessment requirements and criteria to ensure student understanding.
• Avoid jargon of 'high academic language' that is dense and obscure. Explain complex terms, nomenclature and concepts but speak to these in plain everyday language.
• Review your teaching practice by listening to a recording of a seminar or lecture that you have given and note where you have used jargon, acronyms, complex terms, long sentences, absence of clear explanations.
• Ask for feedback from your students about your use of language and your clarity.

(Devlin, Kift, Smith et al. 2012 CC 3.0)

Consider these practical suggestions:

• Welcome students and tell them something about yourself.
• Elucidate the 'big picture' with regard to how weekly content relates to the learning outcomes of the unit, their course overall and graduate opportunities and aspirations.
• Establish clear code of conduct protocols, expectations and netiquette to foster a safe, supportive and welcoming online environment.
• Explain e-learning technologies using multiple formats (text, audio-visual, diagrams). In particular, point out where online discussions are located, and how to access recorded lectures. Direct students to guides for CloudDeakin, Skype, and Blackboard Collaborate Ultra as well as IT Help Desk resources and contact details.
• Demonstrate e-learning technologies by spending time in the first teaching sessions by showing students how to use them.
• Design clear content structure so that your online learning environment is easy and intuitive to navigate and find instructions, important information, unit content and resources without difficulty.
• Provide digital literacy support through offering options to gain or improve digital literacy skills, such as directing students to the library's digital literacy resources.
• Give clear instructions, expectations, and deadlines for online participation, activities, assignments and assigned reading.
• Communicate regularly and offer various avenues for students to contact you for support.
• Encourage online engagement in discussion boards and activities that foster communication and collaboration; acknowledge students' contributions.
• Present content in accessible and usable multiple formats e.g. in a combination of text, audio, video, images, diagrams to further encourage online engagement. Refer to Create Accessible Content for guidelines. BUT don't overdo technology with all the 'bells and whistles'; keep it simple so that the key principle in your teaching practice and delivery is accessibility and usability.
• Summarise discussion threads to highlight key themes, arguments and issues.
• Establish clear code of conduct protocols, expectations and netiquette to foster a safe, supportive and welcoming online environment.
• Give realistic deadlines; some activities take longer to complete online due to asynchronous participation. Allow students to move at their own pace within the parameters of important deadlines.
• Scaffold weekly topics and activities through providing overviews; see also Design-step-by-step learning.
• Make examples and assignments relevant to a wide variety of interests and backgrounds.
• Address a wide range of language skills (e.g. spell acronyms, avoid or define jargon, and avoid colloquialisms). Refer to Teaching diverse learners.
• Provide feedback on progress that is regular, timely and constructive.
• Provide a range of accessible communication platforms, synchronous and asynchronous, for virtual meetings, online seminars and interactions that are accessible to individuals with a variety of abilities; for example phone, Skype, Blackboard Collaborate Ultra, chat, email.
• Direct to student support services: provide information and direct students to appropriate support services
• Ask for student feedback: what works and what doesn't.

(Adapted from: DO-IT 2017 (CC BY-NC-SA 3.0); Duncan 2016; Everson 2009; Stone 2016)

Reflect and seek to act on your own reflections, those from peers and feedback from students, to continuously improve your teaching practice and your students’ learning.

• Reflect on each class to determine what worked well and what might be missing and what might be improved in terms of teaching.
• Consider how you know to what extent students understand what you are teaching. Determine how you might better understand this.
• Ask your students for informal feedback on your teaching and their learning.
• Review your online interaction in terms of the learning objectives you have for your students and determine your strengths and weaknesses and identify opportunities for enhancing future interactions.
• Reflect and act on formal feedback on your teaching.
• Ask a peer to review your teaching and provide constructive comment.
• For more tips and strategies see Reflect on and evaluate your teaching.

(Devlin, Kift, Smith et al. 2012 CC 3.0)

References

Devlin, M, Kift, S, Nelson, K, Smith, L & McKay, J 2012, Effective teaching and support of students from low socioeconomic status backgrounds: resources for Australian higher education (PDF 1.45MB), Office for Learning and Teaching, Department of Industry, Innovation, Science, Research and Tertiary Education, Sydney, CC 3.0, retrieved 16 August 2016.

Devlin, M, Kift, S, Smith, L & McKay, J 2012, Effective teaching and support of students from low socioeconomic status backgrounds: practical advice for teaching staff (PDF 1.14MB), Office for Learning and Teaching, Department of Industry, Innovation, Science, Research and Tertiary Education, Sydney, CC 3.0, retrieved 15 July 2019.

DO-IT 2017, 20 tips for teaching an accessible online course, University of Washington, CC BY-NC-SA 3.0, retrieved 1 June 2017.

Duncan, H 2016, ‘What adjustments did you make to content/pedagogy when you design and deliver an online course?’ Research Gate Questions, weblog post 17 March, retrieved 17 November 2016.

Everson, M 2009, 10 Things I've learnt about teaching online, eLearn Magazine, retrieved 13 April 2017.

NCSEHE 2019, 'Student Voice—The Next Chapter: Ruby Walsh', News and Events, 6 June 2019, retrieved 15 July 2019.

Stone, C 2016, Opportunity through online learning: improving student access, participation and success in higher education, National Guidelines (PDF 1.1MB), National Centre for Student Equity in Higher Education, Curtin University, Perth, retrieved 3 April 2017.

Further reading

Centre for the Study of Higher Education University of Melbourne 2008, Participation and equity: a review of the participation in higher education of people from low socioeconomic backgrounds and Indigenous people (PDF 1.85MB), University of Melbourne, retrieved 15 July 2019.

Devlin, M 2010, 'Non-traditional university student achievement: theory, policy and practice in Australia (PDF 103KB)', in Keynote Address, 13th Pacific Rim First Year in Higher Education Conference 2010, 27–30 June 2010, Adelaide, retrieved 15 July 2019. Devlin, M & McKay, J 2016, 'Teaching students using technology: facilitating success for students from low socioeconomic status backgrounds in Australian universities', Australasian Journal of Educational Technology, vol. 32, no. 1, pp. 92–106.

Devlin, M & O'Shea, H 2011, Teaching students from low socioeconomic backgrounds: a brief guide for University teaching staff (PDF 1.5KB), Higher Education Research Group (HERG), Deakin University, Melbourne, retrieved 17 August 2016.

National Centre for Student Equity in Higher Education (NCSEHE) 2017, NCSEHE focus: successful outcomes for low SES students in Australian higher education (PDF 1.2MB), NCSEHE, Curtin University, Perth, retrieved 15 July 2019.

Stone, M, Walton, T, Clark, C & Ligertwood, L 2018, A picture of success of low SES Background students at UNSW Australia, UNSW Australia (PDF 3.07MB), Sydney, retrieved 15 July 2019.