IT help

Do you need help trouble-shooting an IT problem?

Do you want to know what digital technologies and software programs are available at Deakin and how to use these?

Deakin offers comprehensive and expert support to staff and students to help ease your way into the digital world of teaching and learning.

IT Help Service Desk

IT Help is provided by the eSolutions division and is offered on a day to day basis to help students and staff with basic IT problems:

How to request support

Library IT Help Desk: visit your campus library and ask for assistance at the IT Help Desk.

Online support: send a support ticket to the [email protected] team.

Telephone technical support:

  • Internal phones 888
  • Off campus 1800 463 888
  • International +61 3 5227 8888

General enquiries: email the eSolutions service team.

Hours of operation: Monday to Friday 8am – 8pm Weekends 11am – 5pm.

IT Support Knowledge Base

  • Knowledge base articles provide answers to a comprehensive list of questions about using digital technologies, tools and software at Deakin. Your 'go to' place to find out 'How do I …?

DeakinAir tutorials

  • IT Help videos cover a range of useful IT Help topics including scanning, printing, configuring email, mapping network drives and more.

CloudDeakin guides

Deakin Sync

Deakin Sync for Students provides an overview of Deakin's personalised student portal. Find out how you can see the 'student view' of Deakin Sync.

Help & Support on Deakin Sync provides help links to all Deakin's digital technologies, software, and tools.

Software library

Digital study tools


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