17 February 2025

Get your University questions answered by visiting or contacting Student Central

If you ever have a question about study and uni life, the best way to get an answer quickly and easily is to contact Student Central first. We can answer your question in-person, by phone or through the Student help hub.

For course and enrolment advice, you can also book a one-on-one appointment with a Student Adviser. You do not need an appointment to order, or collect, your Deakin Card.

Extended walk-in opening hours for the start of the study period

To make sure you’re all set for the start of the study period, our Burwood and Waurn Ponds Student Central hubs will be open on Saturday 1 and Saturday 8 March for walk-in consultations, no appointments bookable, during the following times:

• Burwood HE hub: 10am to 4pm
• Waurn Ponds JB hub: 10am to 2pm.

One of our friendly Student Advisers will either be able to answer your question straight away or point you in the right direction for specialised assistance. You can ask Student Central for help with:

• your enrolment, study load, course rules and unit selection
• your STAR timetable
• academic transcripts and documentation
• applying for a review of your results or requesting exam feedback
• Deakin Card
• travel concessions
• fees and making payments
• financial assistance and scholarships
• parking permits and more

Please note, there will be no change to the hours or days you can call Student Central, which will remain 10am to 2pm on Saturdays as per normal.

How to contact Student Central

• Submit an enquiry: search for helpful information in articles or submit an online enquiry to Student Central.
• Choose a self-serve option: there’s a wide range of online self‑service options – for example, you can order your Deakin Card, manage your student timetable or make a payment.
• Make an appointment: book a one-on-one appointment with a Student Adviser – you can chat in person at one of our on‑campus hubs, or by phone or Zoom.
• Call us: 13 DEAKIN (13 3325) in Australia or +61 3 9244 6333 if you’re overseas. We’re available to chat by phone during the following hours:
  • Monday to Wednesday: 8.30am to 7pm
  • Thursday: 10am to 7pm
  • Friday: 8.30am to 6pm
  • Saturday: 10am to 2pm.
• Visit us – You’ll find the visiting hours for each campus on the Student Central homepage. Find the location of the Student Central Hubs for each campus below
  • Melbourne Burwood Campus
    • Central Precinct, Building HE – for general, international support and administration enquiries.
    • Elgar Rd, Building LB – for Faculty of Business and Law course advice and administration enquiries.
    • Building N atrium, level 1 – for all Faculty of Arts and Education, Faculty of Health and Faculty of Science, Engineering and Built Environment course advice and administration enquiries.
  • Geelong Waurn Ponds Campus
    • Building JB, level 2
  • Geelong Waterfront Campus
    • Building D, level 2
  • Warrnambool Campus
    • Building H, level 1
  • GIFT City Campus
    • 1st floor, Unit No. A-201, Plot No. T1 & T4, GIFT Special Economic Zone (SEZ), Gandhinagar, Gujarat, India – for S735A and M761A course advice and administration enquiries. Booked appointments are not available, you can just drop in!

Happy studying!