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A student sitting on the stairs on campus holding a phone and smiling that they still have wi-fi access

15 June 2023

Keep connected to Deakin’s wi-fi network when on campus this winter with these instructions

You probably use Deakin’s wi-fi network—called eduroam—whenever you come to campus.

To protect your security and ours when using the wireless network, we make yearly updates to eduroam’s wireless security certificate.  

This means that when the certificate changes over from Saturday 24 June, you may see a pop-up on your device and need to select the ‘accept’ or ‘trust’ option to keep connected to eduroam.

What you need to do

Windows

This pop-up may appear if you’re using a Windows device.

eduroam pop-up with the text: Continue connecting? If you expect to find eduroam in this location, go ahead and connect. Otherwise, it may be a different newtwork with the same name. Show certificate details.

 
 
 
 
 

 

Press ‘connect’ and restart if prompted.

Apple

If you’re using an Apple computer (Mac), you may see the following pop-up. 

Selecting ‘continue’ will prompt you to re-enter your username and password. You may need to jump through a few additional prompts where you’ll need to press ‘trust’, ‘continue’, and ‘update settings’.

If you’re using an iPhone or iPad, you may see the following:

Screenshot of Apple Certificate pop-up with 'Trust' highlighted in red outline. Includes the eduroam.deakin.edu.au URL and other technical details

 
 
 
 
 
 

 

Press ‘trust’ and then restart or, if prompted, also press ‘continue’ and ‘update settings’.

Android

If you have an Android device with the Android 11 operating system or above, then no action is required as the certificate will changeover automatically.

If your device is running Android 10 or below, it is unknown what the impact will be. If you have difficulties re-connecting to eduroam, please see the troubleshooting section below.  

With so many different devices out there, you may also need to reconfigure your internet connection or delete your old profile – just follow these step-by-step connection instructions or see our wi-fi troubleshooting guide.

Never fear – help is available!

If you’ve tried all of the above steps and still can’t connect to eduroam when you’re on campus, just contact the IT Service Desk and they’ll help you get back online.



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