Client Relationships + MHFA®

This interactive online training course equips participants in Australia and New Zealand with the tools and skills to build trust and better support colleagues and clients facing mental health issues.

As businesses big and small continue to struggle in this uncertain and challenging economic outlook, you may have experienced highly distressed clients, some at breaking point. Many of these clients are also looking to their business advisers to extend from the traditionally transactional roles to performing a more strategic advisory role.

Did you know what to do, what to say? How do you balance being supportive when navigating challenging conversations involving financial and mental wellbeing, and encouraging help-seeking through clinical professional pathways?

Our training upskills business professionals by integrating Mental Health First Aid® (MHFA®) training with client relationship-centred communication and interpersonal skills that support the business and mental health-related needs of their clients, whilst protecting their own wellbeing.

What you will learn 

Client Relationship Building Training (RBT) module

The client Relationship Building Training (RBT) module provides participants with a useful framework to identify and refine interpersonal skills needed to have empathetic, often difficult, conversations about mental health and financial wellbeing. Some of the difficult conversations explored include deep-diving into underlying issues, handling verbal aggression, and handling upset or distressed clients. The overall goal of RBT is to help you get even better at developing longer-term, trusting and mutually beneficial relationships with your clients.

Learning outcomes

  • Improve knowledge of how to build trust with clients,
  • Develop the skills required to have conversations with clients experiencing financial and psychological distress, and/or uncover underlying issues,
  • Improve self-awareness to better support clients,
  • Increase self-care skills.

Related: Build & leverage trust in client relationships with the right skills and training

Mental Health First Aid® (MHFA®) module

The Mental Health First Aid® (MHFA®) module teaches participants how to identify and provide support to those with the most common mental health conditions until they are able to seek professional help.

Learning outcomes

  • Improve knowledge of mental health conditions, their treatments and appropriate first aid strategies,
  • Improve confidence in providing first aid to a person experiencing a mental health condition,
  • Decrease stigmatising attitudes,
  • Increase the amount and type of support provided to others.

Related: Mental Health First Aid in the workplace – is it effective?

Booster Session (optional)

The booster session further consolidates these skills by giving participants the chance to debrief with a trained expert, practice more scenarios and activities, and learn from each other through sharing of knowledge and experiences.

Read about our industry-wide research into the efficacy of this course here

The full program requires a total time commitment of 12 hours (AU) – 13 hours (NZ)*, made up of:

  • Pre-work: RBT reading (<30mins) and MHFA® e-learning module (approx. 5-7hrs self-paced)
  • Week 1: One client relationship building (RBT) virtual classroom module (2 hours)
  • Week 2: : Two Mental Health First Aid® (MHFA®) virtual classroom modules (2.5 hours each (AU) and 3 hours each (NZ)), and
  • There is the option to attend a booster module (1 hour, virtual classroom) approximately six weeks post MHFA® 

Both RBT and MHFA® modules (e-learning and virtual classroom) include assessment quizzes.

*the 2hr RBT module can be completed as a stand-alone module

Got questions? Check out these FAQs.

* Mental Health First Aid and MHFA® are registered trademarks of Mental Health First Aid International.


See below for pricing information. Discounts are available for members of CA ANZ, ICB, IPA, FPA and CPA, as well as to Deakin alumni. Group discounts are also available.

Contact us to express your interest or to register.


Watch Rachel and Mike’s experiences of Counting on U training