Skip to navigation Skip to content
survey results

November 27, 2018

Your voice matters: 2018 library client survey results

In September 2018, we invited a selection of Deakin students and staff to tell us what they thought of our library service. Using a standardised survey format, administered by a professional survey team, we had 2618 responses and more than 2000 comments. Thank you for taking the time to tell us what you think!

From this survey, we learned that:

Here’s what we are doing in response:

1. Adding and improving study spaces

Working with Deakin’s Facilities Services Division, we will be taking a long-term view of study space across all campuses. In the shorter term, we are:

2. Improving search functionality and search on mobile devices

In 2019 we will be exploring the possibility of replacing or upgrading our existing IT systems to better support mobile devices and provide an improved search experience.

We currently have a number of people working on the metadata which support searches – with about 175,000 journals and over a million books (digital and print). This is never quick or easy, but we are already making positive inroads to the problem. 

3. Increasing computer availability

As most incoming students bring their own device to uni, we want to make sure the majority of space in our libraries is dedicated to desks and seats where they can use their own laptops and tablets.

However, to support both students who want to bring their own device to study and those who need a computer to use, we plan to:

No matter how you use the library, we look forward to improving your experience. Thank you again to those of you who took the time to let us know your thoughts.

If you have any other ideas for improvements or comments on the service, please email the University Librarian, Craig Anderson, at [email protected].

Join the conversation

Your email address will not be published. Required fields are marked * in their own special way.

0 / 500This is a required field.
This is a required field
This is a required field

back to top