Business and communication

On this page, you can access a variety of resources for topics sitting under the ‘business and communication’ skill set. Topics include presentations, social media, emotional intelligence, project management, business writing and much more.

Resources

AHRI offers a wealth of resources, above and beyond the field of Human Resources. Visit AHRI Opens in a new window for a range of courses, conferences, networking events, resources and articles.

Curated by professional editors, The Conversation Opens in a new window provides informed commentary and debate on the issues affecting our world. Access the latest research and articles on a wide range of business and communication topics and more.

Social media at Deakin Opens in a new window contains guidelines to enable and encourage the use of social medial tools whilst providing support, guidance and validation to those who plan to or already use social media within their role as a Deakin staff member.

The Style Guide Hub Opens in a new window showcases best practice for creating content across various University formats. Find out all you need to know about the brand refresh, design, photography and editorial requirements and more.

A collection of TED Talks Opens in a new window (and more) on the topic of communication.

Where does creativity come from? How can you nurture your own? Watch TED Talks Opens in a new window from creative people like Steve Jobs, architect Frank Gehry, designer Philippe Starck, writer Elizabeth Gilbert and more.

A collection of TED Talks Opens in a new window (and more) on the topic of presentation.

The national industry body for public relations and communication professionals in Australia. PRIA Opens in a new window offers a range of professional support, blogs, resources and events. .

Courses

Courses and programsDelivery modeTarget audienceLinked resourcesAccess/ enrolment
Presentation Mastery
Full-day course. The Presentation Mastery training program helps average presenters to perfect their craft. Participants learn how to assess the audience and organise a persuasive presentation, using reasoning and emotional appeals to influence.

We will work on the relationship of voice and body positioning to help create a greater stage presence. Finally, we examine the adjustments that need to be made when working with new forms of technology, such as, audio visual conferencing and working with video.

PLEASE NOTE: The program also contrasts a pre-recorded video of participants with one taken at the end of the course to show their growth and to help with skill development after the program.
Face-to-faceAll staffN/AFor dates and to enrol: DeakinPeople
Queries: training@deakin.edu.au
Influencing and Negotiation
Full-day course. This course looks at both influencing and negotiation skills.The course will address:
- the role of influence
- sources of influence
- how to use your influence
- the negotiation process
- negotiation strategy
- creating win/win scenarios
- everyday negotiation (peers, other FIOAs, clients, suppliers etc.).
Face-to-faceAll staffN/AFor dates and to enrol: DeakinPeople
Queries: training@deakin.edu.au
Unconscious Bias
Face-to-face, 2.5 hours. Have you ever wondered why we make the decisions we do? Using a range of engaging methods, this course will examine the impact of our unconscious biases and thinking styles on our everyday decisions, including those involving recruitment and team fit at work. We will explore how to surface and counteract those biases to ensure we make sound decisions. To prepare for the program, we suggest you explore the range of implicit association tests at https://implicit.harvard.edu/implicit/australia/takeatest.html.
Face-to-faceAll staff. This course is highly recommended for decision makers and those who recruit staff.N/AThis course is available upon request. Please contact Genevieve Kavenagh for more information.

kgen@deakin.edu.au and 0437 785 279
Diversity and Inclusion
Face-to-face, two hours. Do you know the difference between equal opportunity, diversity and inclusion? This course explores terms, concepts and inclusive language as well as the ‘new rules’ of diversity and inclusion and how Deakin’s values support diversity and inclusion. Participants are encouraged to consider how to incorporate more inclusive behaviours in the workplace.
Face-to-faceAll staffN/AThis course is available upon request. Please contact Genevieve Kavenagh for more information.

kgen@deakin.edu.au and 0437 785 279
Equal Opportunity refresher
Face-to-face, two hours. This course complements and extends the online compliance training using interactive activities including scenarios to consolidate knowledge and generate discussion. It aims to assist participants to identify, prevent and respond to behaviours that could lead to discrimination, sexual harassment and victimisation and other unacceptable behaviour in the workplace.
Face-to-faceAll staff. This course is highly recommended for new staff.N/AThis course is available upon request. Please contact Genevieve Kavenagh for more information.

kgen@deakin.edu.au and 0437 785 279
Leading Equal Opportunity
Face-to-face, two hours. This course aims to equip managers to
• identify their equal opportunity and related responsibilities specific to their leadership role
• respond effectively to staff complaints and assist with the resolution of those issues

Pre-requisites: completion of online compliance Workplace Harassment and Discrimination and Working Effectively with Diversity
Face-to-faceFor new and existing managers who wish to refresh knowledge. N/AThis course is available upon request. Please contact Genevieve Kavenagh for more information.

kgen@deakin.edu.au and 0437 785 279
LGBTIQ+ Awareness
Face-to-face, 2.5 hours. Confident that you can explain the LGBTIQ+ acronym? This course unpacks the LGBTIQ+ acronym, articulating the differences between sex, gender identity, gender expression and orientation. Participants will also gain an understanding of why LGBTIQ+ workplace inclusion is important, hear about the impact of not being inclusive and learn about key moments in Australian LGBTIQ+ history. Information Deakin’s LGBTIQ+ Community and the ways allies can get involved will also be presented.


Face-to-faceAll staff.N/AThis course is available upon request. Please contact Genevieve Kavenagh for more information.

kgen@deakin.edu.au and 0437 785 279
Harassment and Discrimination Contact Officer (HDCO)- New to Role part one
Face-to-face. This course introduces staff to the role of HDCO with the skills and knowledge to support, inform, refer and communicate effectively with staff and students about discrimination, sexual harassment, bullying and victimisation. You will gain an overview of the role, its boundaries, relevant laws, University policies and procedures as well as the opportunity to discuss the role’s challenges and how to support and refer people. On completion of the course you can join a network of over 75 HDCOs university-wide.


Face-to-faceStaff who are new to the HDCO role. Completion of this course is a requirement prior to providing HDCO services to staff and students. Completion also enables HDCOs to attend Refresh and Update part two and other HDCO professional development.N/AThis course is available upon request. Please contact Genevieve Kavenagh for more information.

kgen@deakin.edu.au and 0437 785 279
HDCO Refresh and Update part two
Face-to-face. This course updates your knowledge and skills as a Harassment and Discrimination Contact Officer (HDCO) to ensure you are providing an effective service to staff and students. This course covers changes in relevant laws, cases and University policies. As a forum for experienced HDCOs, it will provide an opportunity for you to discuss scenarios, common dilemmas and reflect on practice with other HDCOs.


Face-to-faceExisting HDCOs are required to undertake this course every two years.N/AThis course is available upon request. Please contact Genevieve Kavenagh for more information.

kgen@deakin.edu.au and 0437 785 279
Essential Business Writing
One day course. This course is designed for individuals who are required to write professional documentation such as emails, letters and reports. Its primary purpose is to equip you with the skills required to write clear, concise, effective business documents in an efficient and progression manner.
Face-to-faceAll staffN/AFor dates and to enrol: DeakinPeople
Queries: training@deakin.edu.au
Problem Solving Techniques
In this course, learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution. Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue. He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem.
Topics include:
- identifying the real problem
- generating possible solutions
- brainstorming
- boosting your creativity
- using your intuition and logic
- selecting the best solution
- considering implementation.

Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Leading with Innovation
Strategy experts Anil Gupta and Haiyan Wang outline the core logic of innovation and show how leaders at many companies and nonprofits—including Apple, Amazon, Google and Khan Academy—nurture innovation without losing control. They outline the multiple ways—including design thinking, lean startup, and collaborative innovation—in which any organization can innovate. They also show how companies can change the rules of the game by dramatically redefining the target customer, rethinking the value proposition for the customer, and/or reengineering the value chain. Furthermore, they discuss the why and how of digital transformation and social innovation. Use these strategies to uncover new pathways to innovation at your organisation.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
PowerPoint: Designing Better Slides
Designed for non-designers, this course introduces average business professionals to key design components and requirements for purposeful PowerPoint slide design. PowerPoint expert Heather Ackmann avoids convenient—but unproven—blanket rules for presentations, reaching instead for an understanding and holistic view of design. Heather's approach supports the three basic pillars for effective PowerPoint slides: audience, environment, and message. She guides you through before-and-after examples showing how to properly use white space in slide design, if and when to use bullet points to communicate, how to contrast elements and main ideas effectively, and finally, how to best use colour.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Strategic Agility
In this one hour course, eParachute co-founder Gary Bolles outlines what it means to become an adaptive organisation, including decisions made about who to hire, what the company values as important, how to align processes, how to think about risk, and what behaviour senior leaders need to model for the rest of the organisation.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Data-Driven Presentations with Excel and PowerPoint 2016
Learn to create information-rich, visually compelling PowerPoint presentations driven by Excel data. The presentations you generate in this course are easy to use, easy to understand, and—best of all—easy to update. Gini von Courter begins with an example spreadsheet featuring typical business data. She uses conditional formatting to highlight important information, PivotTables to summarise data, and sparklines and charts to create illustrations. Next, she shows how to use several different methods, including copying and pasting, linking, and embedding, to import your work into PowerPoint. She then shows how to use PowerPoint animation features to animate Excel charts and tables and focus the viewer's attention. If you've wondered how to create expressive but low-maintenance presentations to showcase your data, this course is for you.
Topics include:
- copying, pasting, linking, and embedding data
- creating charts in PowerPoint
- formatting ranges
- restoring missing data
- adding slicers
- building charters
- highlighting data
- summarising data with PivotTables
- putting presentation elements together in PowerPoint.

Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
PowerPoint: Creating a Self-Running, Interactive Presentation
PowerPoint isn't just for static, click-by-click presentations. This powerful software enables users to create self-running, interactive presentations that can be useful in a variety of scenarios: product demos for meetings or trade show booths; school research projects; or even slideshows for family and friends. In this concise course, David Rivers shows you how to create your own self-running PowerPoint presentation quickly and easily while incorporating interactive elements that can provide your audience specified levels of control.
Topics include:
- preparing a PowerPoint presentation
- creating interactivity
- adding video to slides
- adding audio to slides
- using transitions to animate presentations
- rehearsing presentations.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Data Visualisation: Best Practices
This course, developed and led by Killer Infographics CEO, Amy Balliett, walks you through the ins and outs of creating accurate and compelling data visualisations. Amy focuses on best practices, not tools, although she does provide an overview of Illustrator graphing features. Using these tips, you'll learn how to stand out from the crowd and create charts and graphs that combine precision with visual appeal.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Negotiation Skills
In this course, master negotiator Chris Croft walks through all the phases of a negotiation, from deciding to negotiate to closing. Chris discusses how to plan your negotiation and calculate your opening offer. Plus, he takes you through a series of specific negotiation tactics, demonstrates how to come to a win-win situation through the use of trading, and goes into how to close the deal.


Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Scrum: Advanced
Once you've mastered the basics of scrum, you're ready to take a deeper dive into the popular framework. In this course, learn advanced scrum techniques that can make you and your team even more effective. Kelley O'Connell kicks off the course by reviewing some scrum fundamentals, and explaining how to maximise the effectiveness of your product owner and scrum master roles. Next, Kelley goes into the product owner role, discussing specific ways that you can enhance your product owner skills to make your products unbeatable. She then explores the scrum master role, providing ways that scrum masters can fine-tune their techniques to become better team advocates, and remove impediments that stand in the way of their team's success.
Topics include:
- Adding finesse to your scrum.
- The product owner and scrum master roles.
- The relationship between the product owner and scrum master.
- Product owner as business representative.
- Product owner as a team's business guide.
- Scrum master as team advocate.
- The forming and storming stages of team development.
- Taking a team from norming to performing.
- Scrum master as team guardian.

Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Managing Up, Down and Across the Organisation
In this course, leadership coach, consultant, and best-selling author Roberta Matuson helps you manage relationships up, down, and across. She teaches you how to stand out with your boss while also pushing back when needed; how to build productive relationships and credibility with your direct reports; and how to effectively use influence with peers and other co-workers to get what you need.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Interpersonal Communication
In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, respond to critical feedback, and communicate across cultures.
Topics include:
- Communicating with your colleagues.
- When to use the phone or send an email.
- Interpreting nonverbal cues.
- Asking your boss the right questions.
- Knowing when to listen and when to speak.
- Communicating in tricky situations.
- Handling an interruption.
- Responding to critical feedback.
- How to communicate as an introvert.

Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Developing your Emotional Intelligence
Emotional intelligence can help you build effective relationships at work. Executive coach and organisational psychologist Gemma Roberts explains what emotional intelligence is and why it's important. She helps you become more self-aware so that can identify triggers that may hijack your performance. She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.
Topics include:
- What is emotional intelligence?
- watching for triggers and hijacks
- finding flow
- disrupting thinking
- reclaiming reaction time
- shifting perspective
- empathising
- listening and communicating
- playing to strengths
- collecting feedback
- aligning intention and impact
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Persuading Others
In a workplace that's increasingly connected and less hierarchical, developing your persuasion skills can be one of the most valuable investments you can make. Some people believe persuasion is about manipulation or getting your way, but it's not about tricking anyone or being inauthentic. Instead, persuasion is about making sure your best ideas get a fair hearing. In this course, communications and personal branding expert Dorie Clark helps you cultivate your persuasion skills in order to establish credibility when meeting new people, make it easier for people who know you to say "yes," and communicate with authority.
Topics include:
- Getting someone to like you right away.
- How to be viewed as immediately credible.
- Overcoming a bad first impression.
- Persuading the people you already know.
- Sharing your ideas and getting noticed.
- Communicating with authority.
- Overcoming naysayers.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Creative Thinking
In this course, explore the different ways to learn creativity, and discover how to be more creative both on an individual basis and in a team setting. Instructor Drew Boyd shares a set of behaviours and techniques that can help you generate novel ideas or solutions to problems. He helps you understand the barriers to creativity, shares how to facilitate effective group sessions for a better creative output, explains how to select the best ideas, and more.

Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Communicating with Empathy
In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.
Topics include:
- What is empathy?
- How to be empathetic at work.
- Practising positive communication.
- Identifying communication styles.
- Approaching difficult conversations.
- Practising empathy in groups.
- Fostering collaboration.
- Encouraging coworkers.
Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au
Scrum: The Basics
Follow scrum expert Kelley O'Connell as she walks through why scrum has taken the business world by storm, and how it asks you to organise your team and work. Plus, she explains how to manage your projects and measure how they're faring, and set manageable improvement goals.

Online, self-paced and on-demand.All staffN/AAvailable on demand via lynda.com
Queries:
training@deakin.edu.au

 

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