Got a uni question? Student Central has the answer
If you ever have a question about study and uni life, the best way to get an answer quickly and easily is to access the Student Help Hub. Can’t find the answer you’re looking for? No problem, you can submit an enquiry.
For course and enrolment advice, you can also book a one-on-one appointment with a Student Adviser. You do not need an appointment to order, or collect, your Deakin Card.
Chat with a Student Adviser
One of our friendly Student Advisers will either be able to answer your question straight away or point you in the right direction for specialised assistance. You can ask Student Central for help with:
- your enrolment, study load, course rules and unit selection
- your STAR timetable
- academic transcripts and documentation
- applying for a review of your results or requesting exam feedback
- Deakin Card
- travel concessions
- fees and making payments
- financial assistance and scholarships
- parking permits and more
How to contact Student Central
- Submit an enquiry: search for helpful information in articles or submit an online enquiry to Student Central.
- Choose a self-serve option: there’s a wide range of online self‑service options – for example, you can order your Deakin Card, manage your student timetable or make a payment.
- Make an appointment: book a one-on-one appointment with a Student Adviser – you can chat in person at one of our on‑campus hubs, or by phone or Zoom.
- Call us: 13 DEAKIN (13 3325) in Australia or +61 3 9244 6333 if you’re overseas. We’re available to chat by phone during the following hours (AEDT):
- Monday to Wednesday: 8.30am to 7pm
- Thursday: 10am to 7pm
- Friday: 8.30am to 6pm
- Saturday: 10am to 2pm.
- GIFT City students: call us on 079 693 26 601 between 9am to 5pm (IST), Monday–Friday.
- Visit us – You’ll find the visiting hours and location for each campus on the Student Central homepage.
Happy studying!