The Cube at Deakin's Waurn Ponds Campus1

How to access Deakin services from home

March 31, 2020

Deakin Student Life

Our purpose is to enable the success of all Deakin students by developing and providing diverse, practical and efficient services, resources and facilities.

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*This information is relevant to Trimester 1/Semester 1, 2020*

In response to the changing novel coronavirus (COVID-19) situation in Australia, on-campus teaching, including classes (lectures), seminars and pracs, has moved online until further notice. This means that students are no longer required on-campus. There are some exceptions to this for a very small number of courses, and we will contact those students directly.

More detail can be found on Deakin’s COVID-19 FAQ – Deakin campus access and student support.

The safety and wellbeing of our community remains Deakin’s top priority, and the University has taken this measure so we can meet the revised social distancing requirements advised by Australia’s state and federal health authorities. 

Social distancing is a preventative measure to protect community health that results in less contact between you and other people. The more space there is between you and others, the harder it is for the virus to spread through the community. 

What services can I access remotely?

Many of our services have moved online and can now be accessed remotely. 



  • Deakin Library: Waterfront Library and Warrnambool Library will be closed. Access to Burwood Library and Waurn Ponds Library is limited to designated study spaces, which will be open from 7am–7pm and subject to social distancing protocols. While you will be unable to borrow from our physical collection, the library’s large collection of electronic content and resources will continue to be available and accessible via the normal pathways. Contact the Library 24 hours a day via Library Chat, or email or phone between 8am and 11pm. Visit the website if you need more information about Deakin’s Library
  • Computer labs: There is limited access to computer labs on campus: JC (Library), computer lab; Building D, computer lab (Accessed via Western Beach Road); Building V, (library) level 2 computer lab; Building J, level 2 computer lab. 
  • Study Support: While face-to-face services are not available, you can continue to access a range of academic and study support assistance online, including help from Language and Learning Advisers, Writing and Maths Mentors, and PASS sessions. Smarthinking, Deakin’s online tutoring and writing feedback service, will continue as normal, allowing you to reach out for assistance at any time that is convenient for you, 24 hours a day, seven days a week. 
  • IT Help: For any issues with CloudDeakin tools and other technologies you use at Deakin, you can access IT Help online or over the phone; face-to-face counter support via the Library is now closed.
  • Warrnambool study hall: The Warrnambool study hall is closed but Warrnambool students can access online peer support services as an alternative.


How can I stay up to date with changes?

As the COVID-19 situation continues to evolve, and with more cases of the illness being detected in Australia, there will be many changes to the way we live and work for some time to come. It is normal to feel stress during this time of uncertainty. Remember that you and others around you may be feeling anxiety – please take steps to prioritise your health and wellbeing as we adjust to this unprecedented situation. 

As teaching is transitioning online at Deakin, you will receive regular communications from the University and your Unit Chairs to keep you up to date. Make sure you continue to check your unit sites via DeakinSync and monitor your student emails for specific course information, and refer to the official FAQs linked below for the most up-to-date information about Deakin’s response to the global COVID-19 situation.

Deakin is continuing to review and monitor the COVID-19 situation as it unfolds. Our FAQs provide the most current information and are updated regularly.  If you are a current or future international student, please visit our  Deakin’s COVID-19 (coronavirus) FAQs – international students to see more information about travel restrictions and your study options.  

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