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Deakin campuses and student support

March 14, 2020

Deakin’s COVID-19 FAQs

Attending our campuses and support – 6 April 2020


Are Deakin campuses still open? [updated 6 April]

Given the escalating circumstances, we will not be resuming on-campus, face-to-face Trimester 1 and Semester 1 (T1/S1) laboratory and practical teaching until further notice. This means that students are no longer required on-campus. There are some exceptions to this for a very small number of courses, and we will contact those students directly. For those students whose units include labs and pracs we will be communicating the plans for how we deliver these as soon as we can. We will also notify you if your unit enrolment needs to change. Online learning continues for all students. T1/S1 assessments remain unchanged in most cases and exceptions will be published on unit sites. The exam period will continue as planned with online assessments. 

Deakin Residential Services (DRS) continues to remain fully operational at all campuses. However, in line with government advice and the move by Deakin to cease all non-essential on-campus activities for Trimester 1, all domestic residents were asked to vacate their accommodation by Monday 30 March 2020.

Is the Library still open?

Waterfront Library and Warrnambool Library will be closed. Access to Burwood Library and Waurn Ponds Library is limited to designated study spaces, which will be open from 7am–7pm and subject to social distancing protocols.

While you will be unable to borrow from our physical collection, the library’s large collection of electronic content and resources will continue to be available and accessible via the normal pathways.  Contact the Library 24 hours a day via Library Chat, or email or phone between 8am and 11pm. Visit the website if you need more information about Deakin’s Library

What if I don’t have internet access at home? [updated 6 April]

If you do not have access to internet connectivity or a computer at home, you may still access certain spaces on campus.

Everyone must practise social distancing to slow the spread of COVID-19, and for this reason, these spaces all have occupancy limits. The maximum number of people allowed in any space will be outlined on a poster at the front door. Please respect these numbers and stay 1.5 metres away from others in the room at all times.

These buildings will still be accessible to students:

WAURN PONDS – JC (Library) computer lab

WATERFRONT – Building D computer lab (Accessed via Western Beach Road)

BURWOOD – Building V (library) level 2 computer lab

WARRNAMBOOL – Building J level 2 computer lab

DANDENONG LEARNING CENTRE – please make sure you check capacity and book a space by calling 9246 8999 or emailing before you arrive. 

WERRIBEE LEARNING CENTRE – please make sure you check capacity and book a space by calling 5227 2001 or emailing before you arrive. 

This list will be updated progressively as things change, including if on-campus access is no longer permissible.

Is Student Central operating? 

Yes, Student Central is operating, with all core services delivered by phone or online.  Student Central hubs on all campuses are closed for face-to-face enquiries.  

I have paid my annual parking permit. Will I get a refund?

Parking permits will not be required on campus from Monday 30 March until further notice. Students who have prepaid for their parking permit in full may request to cancel their permit and receive a pro-rata refund. Please contact to lodge your request.

What about University events?   

All University events have been postponed or cancelled. Changes to events or University activities have been communicated to students and staff.

June Graduations ceremonies will not take place. Eligible students will be graduated in absentia and have their testamur mailed to their postal address. More information relating to Deakin graduations is available on the webpage.

Does the pause in on-campus classes apply to DUELI students? 

DUELI students will have a pause in on-campus classes from Monday 23 to Friday 3 April. This pause is to ensure that ‘safe distancing arrangements’ are in place for all DUELI staff and that students. Information will be provided to students who are due to commence Intake 3. There will be a special Orientation on Thursday 2 April.

If you are a DUELI student email or call +61 39244 5110 if you have further questions.

Does the pause in on-campus classes apply to Deakin College students? 

From Wednesday 18 March, all Deakin College courses will be taught online. This includes all face-to-face classes, pracs and teaching labs. Deakin College is communicating with students regularly via email. Please check your Deakin College email frequently for recent updates that are relevant to your studies.  

Accessing services and spaces on campus – As 3 April, 2020


Service or program  Status  Face-to-face  Phone/Online  Campus 
Student Central

Phone and email support

Open NO YES  
Deakin Medical Centre 
Face-to-face and phone appointments. Must be
booked online or via phone prior to arrival.
Open  YES appointment only YES  ALL 
Counselling and Psychological Services 
Phone and online appointments. Contact the
service if you need assistance. 
Open  NO  YES  ALL 
Safer Community 
Phone and online appointments. Contact the
service if you need assistance.
Open  NO  YES  ALL 
International Student Advisers 
Phone and online consultations. Contact the
service if you need assistance.
Open  NO  YES  ALL 
Multifaith Chaplains 
Contact preferred chaplain via phone or email.
Open  NO  YES  ALL 
Language and Learning Advisers 
Online appointments must be booked online 
Open  NO  YES  ALL 
Operating as usual for live tutoring and writing feedback  
Open   NA YES   ALL 
Writing Mentors 
No appointment needed – drop in online 
from 10am – 6pm daily or contact via email  
Open  NO  YES  ALL 
Maths Mentors 
No appointment needed – drop in online from
11am-3pm daily. Plus 4 – 6pm Tues and
Thursday or contact via email  
Open  NO  YES  ALL 
Online sessions – Check PASS site for units
and times of sessions  
Open  NO  YES  ALL 
Warrnambool study hall  
Students at Warrnambool can access online
peer support services as an alternative  
Closed   NO NO   WB  
DeakinMOVES  App Available  NA YES  ALL 
Library – counters  Closed  NO    ALL 
Disability Resource Centre (DRC) 
DRC operating during the usual hours via
phone or email. 
Open  NO  YES  ALL 
DUSA Advocacy 
Phone and email support only 
Open  NO  YES  ALL 
DUSA Legal Service 
Phone and email support only 
Open  NO  YES  ALL 
IT Help – Library drop-in 
Counter support available in Library closed. 
Phone and email support only 
Closed  NO  YES  ALL 
Spaces on campuses  Status  Face-to-face  Phone/Online  Campus 
Student Central Hubs
Phone, online chat and email support 
Closed  NO   ALL 
Health and Wellbeing Centres 
Medical Centres by appointment only  
Open – for appointment only By appointment    ALL 
Deakin Waurn Ponds Outdoor Sports Precinct 
No access 
Closed NO   ALL 
DeakinACTIVE Fitness Centres 
No access 
Closed  NO   ALL 
Library Limited open – Computer labs only Burwood and Waurn Ponds No face-to-face    ALL 
Learning Spaces  Closed NO     
Computer Labs JC (Library), computer lab

Building D, computer lab (Accessed via Western Beach Road)

Building V, (Library) Level 2 computer lab

Building J, Level 2 computer lab

Limited   ALL
Prayer Rooms 
No access
Closed  NO   ALL 
Limited Cafés open on campus – takeaway only. 
Limited sites open for takeaway only      ALL 
DUSA reception 
Phone and email only
Closed NO   ALL 
Bookshop – Burwood 
No access
Closed NO   ALL 
Bookshop – online   Open    YES  ALL 
Study Abroad 
Phone and email 
Closed NO  YES  ALL 

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