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The Cube at Deakin's Waurn Ponds Campus

14 March 2020

Deakin campuses and student support

Deakin’s COVID-19 FAQs

Updated 5 March 2021


Learning for Semester 1/Trimester 1

Deakin has already begun implementing the University’s planned COVID-Normal teaching and learning model, in which we’ll combine the benefits of both online and on-campus modes to deliver students an integrated and innovative blend of learning activities. 

For Semester 1/Trimester 1:

More details will be released via your Star timetable, Unit Sites and Deakin Life blog. 

How to stay COVIDSafe on our campuses 

Ensure you understand you understand the role you play in keeping our campuses safe

COVIDSafe check-in 

For students who are approved to attend campus, Deakin has a twostep check-in process to keep our community safe and support contact tracing. 

  1. The first check-in is with your health before you leave home. Are you feeling well and free of symptoms? If yes, then we look forward to seeing you on campus.   
  2. All visitors are required to check-in via our scanning process when they arrive at Deakin. Retaining records of campus visitors is a Victorian Government requirement for all universities, as part of the COVID-19 roadmap to reopening.   

The steps to check-in are simple. Prior to entering any campus space, where you intend to stay for longer than 15 minutes, you must: 

Learn more about the check-in process. 

Access to campus 

If you do not have access to internet connectivity or a computer at home, you may still access certain spaces on campus.

Everyone must practise physical distancing to slow the spread of COVID-19, and for this reason, these spaces all have occupancy limits. The maximum number of people allowed in any space will be outlined on a poster at the front door. Please respect these numbers and stay 1.5 metres away from others in the room at all times.


Libraries across all campuses are open to current Deakin students and staff. You are encouraged to book a space ahead of your visit, as capacity guidelines will be strictly followed. 

Bring along your Deakin Card when you come to the library, as Security may ask to see it.  For more information, visit the Deakin Library webpage 

Accessing Student Central

Student Central hubs on all campuses are closed for face-to-face enquiries. Student Central is operating with all core services delivered by phone, email or online.  

  • Monday to Thursday:     8.30am to 7pm
  • Friday:                               8.30am to 6pm
  • Saturday:                          10am to 2pm

What about University events? 

At this stage, all University events are being delivered online or as communicated. 

Orientation – Orientation sessions are being offered wholly online.  COVIDSafe Orientation activities and events will be offered on campus, online and at external venues.  Commencing students should check their Orientation Itinerary from COB Wednesday 10 February.

Graduations – February 2021 graduations have been cancelled with all eligible students to be graduated in absentia.  For more information visit the Graduations webpage.

As Deakin returns to COVID-Normal a range of COVIDSafe on-campus activities will resume.  These activities will be communicated via student communication channels including this DeakinLife blog. 

Accessing services and spaces on campus 

Service or program 





Student Central

Phone and email support

  • Monday to Thursday:     8.30am to 7pm
  • Friday:                               8.30am to 6pm
  • Saturday:                          10.00am to 2pm
Open By appointment only YES  
Deakin Medical Centre 
Face-to-face and phone appointments. Must be
booked online or via phone prior to arrival.
Open  YES appointment only YES  ALL 
Counselling and Psychological Services 
Phone and online appointments. Contact the
service if you need assistance. 
Open  NO  YES  ALL 
Safer Community 
Phone and online appointments. Contact the
service if you need assistance.
Open  NO  YES  ALL 
International Student Support Officers
Phone and online consultations. Contact the
service if you need assistance.
Open  NO  YES  ALL 
Multifaith Chaplains 
Contact preferred chaplain via phone or email.
Open  NO  YES  ALL 
Language and Learning Advisers 
Online appointments must be booked online 
Open  NO  YES  ALL 
Operating as usual for live tutoring and writing feedback  
Open   NA YES   ALL 
Writing Mentors 
No appointment needed – drop in online 
from 10am – 6pm daily or contact via email  
Open  NO  YES  ALL 
Maths Mentors 
No appointment needed – drop in online from
11am-3pm daily. Plus 4 – 6pm Tues and
Thursday or contact via email  
Open  NO  YES  ALL 
Online sessions – Check PASS site for units
and times of sessions  
Open  NO  YES  ALL 
Warrnambool study hall
Students at Warrnambool can access online
peer support services as an alternative  
Closed   NO NO   WB  
DeakinMOVES  App Available  NA YES  ALL 
Library – counters  Closed  NO    ALL 
Disability Resource Centre (DRC) 
DRC operating during the usual hours via
phone or email. 
Open  NO  YES  ALL 
DUSA Advocacy 
Phone and email support only 
Open  NO  YES  ALL 
DUSA Legal Service 
Phone and email support only 
Open  NO  YES  ALL 
IT Help – Library drop-in 
Counter support available in Library closed. 
Phone and email support only 
Closed  NO  YES  ALL 

Spaces on campuses 





Student Central Hubs
Phone, online chat and email support 
Closed   By appointment   ALL 
Health and Wellbeing Centres 
Medical Centres by appointment only  
Open – for appointment only By appointment    ALL 
Deakin Waurn Ponds Outdoor Sports Precinct 


Open Open   ALL 
DeakinACTIVE Fitness Centres   Open Open   ALL 

You are encouraged to book a space ahead of your visit, as capacity guidelines will be strictly followed. 

Open No face-to-face support   ALL 
Learning Spaces  Open NO     
Computer Labs Open NO   ALL
Prayer Rooms 


Open (8 March 2021) NO   ALL 
Limited Cafés open on campus – takeaway only. 
Open NO   ALL 
DUSA reception 
Phone and email only
Open NO   ALL 
Bookshop – Burwood 
No access
Open NO   ALL 
Bookshop – online   Open  NO YES  ALL 
Study Abroad 
Phone and email 
Closed NO  YES  ALL 

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