{"id":6742,"date":"2025-12-09T08:39:30","date_gmt":"2025-12-08T21:39:30","guid":{"rendered":"https:\/\/blogs.deakin.edu.au\/article\/?p=6742"},"modified":"2025-12-09T08:42:29","modified_gmt":"2025-12-08T21:42:29","slug":"getting-help-from-the-library-just-got-easier","status":"publish","type":"post","link":"https:\/\/blogs.deakin.edu.au\/article\/getting-help-from-the-library-just-got-easier\/","title":{"rendered":"Getting help from the Library just got easier"},"content":{"rendered":"<p><span class=\"TextRun SCXW165784116 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW165784116 BCX0\">We know how important it is to get the right support when you need it.\u00a0<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\">That\u2019s<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\">\u00a0why\u00a0<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\">we\u2019ve<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\"> made some\u00a0<\/span><span class=\"NormalTextRun CommentHighlightPipeRest SCXW165784116 BCX0\">changes<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\">\u00a0to how you connect with the\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW165784116 BCX0\">Library<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\">\u00a0\u2013 and\u00a0<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\">they\u2019re<\/span><span class=\"NormalTextRun SCXW165784116 BCX0\">\u00a0all about making things quicker and simpler for you.<\/span><\/span><span class=\"EOP SCXW165784116 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"none\">What\u2019s\u00a0new?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<ul>\n<li><b><span data-contrast=\"auto\">Quick and easy forms<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 no more complicated steps.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Faster responses<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 your questions are easier to track and resolve.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Better support<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 improved tools help us keep improving your experience.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">From 1 December 2025<\/span><\/b><span data-contrast=\"auto\">,\u00a0here\u2019s\u00a0what\u00a0you\u2019ll\u00a0notice:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Updated Library Help pages<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 find new enquiry forms and helpful articles at\u00a0<\/span><a href=\"https:\/\/www.deakin.edu.au\/library\/help\"><span data-contrast=\"none\">Library Help<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Improved live chat<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 connect with Library staff quickly through new chat widgets.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Access via Student Help Hub<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 you can now reach Library enquiry forms and guides from\u00a0<a href=\"https:\/\/deakinesmprod.service-now.com\/student\">Student Help Hub<\/a>.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Email option<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 prefer email? Contact us at\u00a0<\/span><a href=\"mailto:Libraryhelp@deakin.edu.au\"><span data-contrast=\"none\">Libraryhelp@deakin.edu.au<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span class=\"TextRun SCXW231948494 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW231948494 BCX0\" data-ccp-parastyle=\"heading 2\">Why\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW231948494 BCX0\" data-ccp-parastyle=\"heading 2\">the change<\/span><span class=\"NormalTextRun SCXW231948494 BCX0\" data-ccp-parastyle=\"heading 2\">?<\/span><span class=\"NormalTextRun SCXW231948494 BCX0\" data-ccp-parastyle=\"heading 2\">\u00a0<\/span><\/span><span class=\"EOP SCXW231948494 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">We want your Library experience to feel seamless. Everything is now in one place, processes are more reliable, and\u00a0we\u2019re\u00a0ready to keep improving as your needs change.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We want your Library experience to be:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Simple and connected<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 everything in one place.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Reliable and efficient<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 less waiting, more answers.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Ready for the future<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 supporting your needs as they grow.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span class=\"TextRun SCXW75288561 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW75288561 BCX0\" data-ccp-parastyle=\"heading 2\">Need help?<\/span><span class=\"NormalTextRun SCXW75288561 BCX0\" data-ccp-parastyle=\"heading 2\">\u00a0<\/span><\/span><span class=\"EOP SCXW75288561 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span class=\"TextRun SCXW69334052 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW69334052 BCX0\">Head to the\u00a0<\/span><a href=\"https:\/\/www.deakin.edu.au\/library\/help\"><span class=\"NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW69334052 BCX0\">Library Help page<\/span><\/a><span class=\"NormalTextRun CommentHighlightPipeRest SCXW69334052 BCX0\">\u00a0to explore the new forms and\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW69334052 BCX0\">articles, or<\/span><span class=\"NormalTextRun SCXW69334052 BCX0\">\u00a0start a chat with our friendly team. Getting help has never been easier!<\/span><\/span><span class=\"EOP SCXW69334052 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We know how important it is to get the right support when you need it.\u00a0That\u2019s\u00a0why\u00a0we\u2019ve made some\u00a0changes\u00a0to how you connect with the\u00a0Library\u00a0\u2013 and\u00a0they\u2019re\u00a0all about making things quicker and simpler for you.\u00a0 What\u2019s\u00a0new?\u00a0 Quick and easy forms\u00a0\u2013 no more complicated steps.\u00a0 Faster responses\u00a0\u2013 your questions are easier to track and resolve.\u00a0 Better support\u00a0\u2013 improved tools help [&hellip;]<\/p>\n","protected":false},"author":128203,"featured_media":6744,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[25,2,60],"tags":[],"class_list":["post-6742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-interest","category-library-services","category-news"],"jetpack_featured_media_url":"https:\/\/blogs.deakin.edu.au\/article\/wp-content\/uploads\/sites\/326\/2025\/11\/44470_Deakin-Researchers-ASCM0702.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pao1A6-1KK","_links":{"self":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts\/6742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/users\/128203"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/comments?post=6742"}],"version-history":[{"count":1,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts\/6742\/revisions"}],"predecessor-version":[{"id":6743,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts\/6742\/revisions\/6743"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/media\/6744"}],"wp:attachment":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/media?parent=6742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/categories?post=6742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/tags?post=6742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}