{"id":4517,"date":"2023-03-09T15:53:15","date_gmt":"2023-03-09T04:53:15","guid":{"rendered":"https:\/\/blogs.deakin.edu.au\/article\/?p=4517"},"modified":"2023-03-09T15:53:15","modified_gmt":"2023-03-09T04:53:15","slug":"where-to-go-if-you-need-it-help","status":"publish","type":"post","link":"https:\/\/blogs.deakin.edu.au\/article\/where-to-go-if-you-need-it-help\/","title":{"rendered":"Where to go if you need IT help"},"content":{"rendered":"<p><span data-contrast=\"auto\">From searching the library website for resources to completing your online assessments, we know technology is central to your university experience. We also know that there\u2019s few things more frustrating than when you can\u2019t get your technology to work the way you want it to! That\u2019s why we\u2019ve teamed up with Deakin\u2019s IT Help staff to create this useful guide to tackling some of the most common tech issues on campus.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<h3><b><span data-contrast=\"none\">Set yourself up for success<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160}\">&nbsp;<\/span><\/h3>\n<p><span data-contrast=\"auto\">There are a few different steps you need to take to set up your digital essentials at Deakin. These include:<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=kb_article&amp;sysparm_article=KB0010288\"><span data-contrast=\"none\">Activating your Deakin IT account<\/span><\/a><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=kb_article_view&amp;sysparm_article=KB0014194\"><span data-contrast=\"none\">Connecting to wifi<\/span><\/a><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=kb_article&amp;sysparm_article=KB0014493\"><span data-contrast=\"none\">Setting up multi-factor authentication<\/span><\/a><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=it_kb_article&amp;sysparm_article=KB1000104\"><span data-contrast=\"none\">Getting started with printing<\/span><\/a><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">You\u2019ll find a great guide to all these things and more in the IT Help hub \u2013 <\/span><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=kb_article_view&amp;sysparm_article=KB1000183\"><span data-contrast=\"none\">Getting started with your digital essentials<\/span><\/a><span data-contrast=\"auto\">.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">If you\u2019re having trouble with any of the above, you can also <\/span><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=ithelp_walkup_online_checkin\"><span data-contrast=\"none\">schedule an appointment<\/span><\/a><span data-contrast=\"auto\"> with our IT Help staff on campus for hands on assistance.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<h3><b><span data-contrast=\"none\">Online exams and assessments<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160}\">&nbsp;<\/span><\/h3>\n<p><span data-contrast=\"auto\">Tech problems when you\u2019ve got an online assessment task are the worst, especially if you don\u2019t have time to waste. The <\/span><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=it_kb_article&amp;sysparm_article=KB1000257\"><span data-contrast=\"none\">IT Help Exams and Assessments guide<\/span><\/a><span data-contrast=\"auto\"> has troubleshooting options and answers to FAQs about common platforms like CloudDeakin and Proctorio.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<h3><b><span data-contrast=\"none\">I forgot my password!<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160}\">&nbsp;<\/span><\/h3>\n<p><span data-contrast=\"auto\">You\u2019ll find everything you need to know about resetting your Deakin password on the <\/span><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=kb_article&amp;sysparm_article=KB0010349\"><span data-contrast=\"none\">Usernames and Passwords support<\/span><\/a><span data-contrast=\"auto\"> page.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<h3><b><span data-contrast=\"none\">I keep getting error messages when using Library Search!<\/span><\/b><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/h3>\n<p><span data-contrast=\"auto\">An error message such as\u202f&#8221;Bad message&#8221; or &#8220;stale login request&#8221; means that the page hasn&#8217;t been able to load.\u202fTo resolve it, clear the cookies or cache on your browser.\u202f<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">You can find instructions on the\u202f<\/span><a href=\"https:\/\/help.deakin.edu.au\/ithelp?id=kb_article&amp;sysparm_article=KB0011425&amp;sys_kb_id=eb052fdedb8ec510d66a9b27f4961922&amp;spa=1\"><span data-contrast=\"none\">IT Knowledge Base<\/span><\/a><span data-contrast=\"auto\">\u202for <\/span><a href=\"https:\/\/blogs.deakin.edu.au\/article\/error-messages-library-search\/\"><span data-contrast=\"none\">on our blog<\/span><\/a><span data-contrast=\"auto\">.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">Another option is to use the Incognito or Private options in your browser.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<h3><b><span data-contrast=\"none\">Where can I go if I need help?&nbsp;<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160}\">&nbsp;<\/span><\/h3>\n<p><span data-contrast=\"auto\">You can use the <\/span><a href=\"https:\/\/help.deakin.edu.au\/ithelp\"><span data-contrast=\"none\">IT Help portal<\/span><\/a><span data-contrast=\"auto\"> to:<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">submit help tickets and view their status<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li><span data-contrast=\"auto\">request IT services<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li><span data-contrast=\"auto\">interact directly with IT Help staff<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li><span data-contrast=\"auto\">access loads of helpful information<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li><span data-contrast=\"auto\">view any service interruptions across the University<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<li><span data-contrast=\"auto\">add your favourite or frequently used forms.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If it\u2019s urgent you can also contact IT Help staff by calling 1800 463 888 (or +61 3 5227 8888 if you\u2019re overseas). They\u2019re open from 8am to 8pm, Monday to Friday, and from 11am to 5pm over the weekend.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">We hope you find this information and the links provided useful. Our friendly library staff are always here to help, but we aren\u2019t the IT gurus! So if you\u2019re struggling with a technology issue you just can\u2019t figure out, the IT Help team are your best point of contact.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:160}\">&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From searching the library website for resources to completing your online assessments, we know technology is central to your university experience. We also know that there\u2019s few things more frustrating than when you can\u2019t get your technology to work the way you want it to! That\u2019s why we\u2019ve teamed up with Deakin\u2019s IT Help staff [&hellip;]<\/p>\n","protected":false},"author":24799,"featured_media":4518,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[98,186],"class_list":["post-4517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-interest","tag-library-help","tag-tech-support"],"jetpack_featured_media_url":"https:\/\/blogs.deakin.edu.au\/article\/wp-content\/uploads\/sites\/326\/2023\/03\/it-help-banner.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pao1A6-1aR","_links":{"self":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts\/4517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/users\/24799"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/comments?post=4517"}],"version-history":[{"count":2,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts\/4517\/revisions"}],"predecessor-version":[{"id":4520,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/posts\/4517\/revisions\/4520"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/media\/4518"}],"wp:attachment":[{"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/media?parent=4517"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/categories?post=4517"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.deakin.edu.au\/article\/wp-json\/wp\/v2\/tags?post=4517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}